Scope
This Privacy Policy explains how Zocuments (“we”, “our”, “us”) handles information when you visit our website or use our services. This page is for transparency and does not limit your contractual rights.
Data We Collect
- Account data: name, email, organization, role, and preferences.
- Service data: content you upload (files, documents, metadata, tags), audit logs, and configuration (roles, permissions).
- Usage data: device/browser info, IP address, timestamps, pages/features used.
- Support data: messages and attachments you send to our team.
How We Use Data
- To provide, secure, and improve the service.
- To communicate about product updates, support, and billing.
- To prevent abuse, fraud, and security incidents.
- To analyze feature adoption and performance in aggregate.
Legal Basis
Where required (e.g., GDPR), we rely on performance of a contract, legitimate interests (security, product improvement), and your consent (e.g., marketing communications you opt into).
Sharing
- Vendors/Subprocessors: Cloud hosting, storage, email delivery, analytics, and support tooling—bound by agreements to process data only on our instructions.
- Legal: We may disclose information if required by law or to protect rights, property, or safety.
Retention
We retain account and service data for as long as your organization uses Zocuments. Backups are retained for a limited period for disaster recovery. You can request deletion of your account data according to the terms below.
Security
See our Security page for technical and organizational measures (encryption, RBAC/ABAC, audit logs, backups, incident response).
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal information, and to object or restrict certain processing. For requests, contact privacy@zocuments.com.
International Transfers
We may process data in the United States and other countries. Where applicable, we use appropriate safeguards (e.g., standard contractual clauses) for international transfers.
Children
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.
Contact
Questions? Email privacy@zocuments.com.