ZocumentsFulfillment and delivery
Tracking, signatures, photos, and the full delivery address.
Customer filed non-receipt after a delivered scan.
Access logs, IPs, downloads, license keys.
Work orders, check-ins, and signed completion.
Authorization, account, and terms
What those checks show, and what they never show.
Prior orders, logins, and device signals.
Excerpts that corroborate; threads that hide the point.
Amounts, SKUs, and what a receipt cannot prove.
Only the section shown before purchase, and only for the right reason.
Terms accepted, cancel request, charge date.
How the files are packaged
Issuers review a high volume of responses. Shopify and Stripe both tell merchants to lead with the direct proof and keep files short. See exhibit index and what not to submit. For chargeback evidence packet construction, use the response packet guide.
