Processors

Use the portal for the payment. First identify who decides the case.

Zocuments does not connect to these dashboards or submit a response. Use the guide for the account or payment platform that actually processed the payment. A PayPal-funded order on a Shopify store can follow PayPal's process rather than Shopify Payments' chargeback workflow.

Last reviewed:

Respond to a Shopify chargeback

Admin steps, deadlines, file limits, and evidence that matches the claim.

Stripe

One Dashboard submission, 7–21 days, combined 4.5 MB, Visa CE 3.0 when flagged.

Stripe evidence

Choose and organize claim-specific evidence before the one final submission.

Square

Disputes dashboard, a short response window, and documents Square lists for that reason.

PayPal

Distinguish a Resolution Center dispute, PayPal claim, and external card chargeback before choosing evidence.

Compare the workflows

Where to respond, which deadline controls, and who makes the decision.

Network rules from Visa and Mastercard sit behind external card chargebacks. An internal PayPal claim follows PayPal's own review process. In either case, the merchant responds through the portal handling that payment—not by writing the card network.

Processor Side-by-side comparison

Compare PayPal, Shopify, Stripe, and Square dispute response workflows

Guide Deadlines

Know where the merchant response deadline comes from and what happens if it is missed

Guide File mistakes that waste a review

Avoid chargeback evidence that issuers skip or that hides the real proof