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Make the tender table
| Payment record | Date / amount | What it proves |
|---|---|---|
| Order or invoice | [date] / [total] | Which goods or services the payment covered |
| Disputed card transaction | [date] / [amount] | The transaction the bank is reviewing |
| Other tender record | [date] / [amount] / [method] | Whether another payment exists and its order connection |
| Refund or void | [date] / [amount] | Whether one payment was returned or reversed |
Answer the exact overlap
A useful response says either: “The other payment covered a different order,” “The card charge was refunded after the alternate payment,” or “We cannot show a separate payment for this order.” The last answer may mean the dispute is accurate; evidence should clarify the record, not force a preferred outcome.
Stripe groups paid-by-other-means codes with duplicate processing, while Square exposes it as its own dispute reason. Read the processor's label and evidence fields before choosing the packet structure.
