ZocumentsPublished differences
| Shopify Payments | Stripe | Square | PayPal | |
|---|---|---|---|---|
| Where you submit | Order chargeback banner in admin | Dashboard dispute, or API | Disputes in Orders & payments | Resolution Center case |
| Typical merchant window | Due date shown; usually 7–21 days; 11:59 p.m. store time if no time listed | Usually 7–21 days; miss it and you lose | Short case-specific window; public articles often describe 7 days from notice | Deadline shown on the case; internal disputes can have up to 20 days to resolve or escalate |
| Can you edit after sending? | Yes until due date, unless you clicked Submit now | No. One submission, forwarded immediately | Follow the open form; generally not after submit | Available actions depend on the stage and status; follow the open case |
| Who packages auto data? | Shopify auto-collects order/fulfillment data and can submit on the due date | Stripe pre-fills AVS/CVC/IP and some CE 3.0 fields when available | Square adds transaction data it already has | PayPal supplies the transaction and case context; merchant responds to the requested action |
| Accepted files | PDF, JPEG, PNG | PDF, JPEG, PNG | HEIC, JPEG, PDF, PNG, TIFF | Use the formats accepted by the case form |
| Size / pages (published) | 2 MB each, 4 MB combined, PDF < 50 pages | 4.5 MB combined, < 50 pages; ~19 pages called out for Mastercard | Public guide: 5 MB per file, 15 pages per file | Use the limits displayed in the case form |
| Who decides | Issuer / card company. Shopify does not. | Issuer. Stripe does not. | Issuing bank. Square does not. | PayPal for an internal claim; bank or card issuer for an external chargeback |
| Zocuments role | None in the dashboard. Packet stays in the browser. | None in the dashboard. Packet stays in the browser. | None in the dashboard. Packet stays in the browser. | None in PayPal. Packet stays in the browser. |
If a Shopify order was paid through PayPal or another third-party provider, use the provider that owns the open case. See the PayPal dispute guide before treating that case like a Shopify Payments chargeback.
