Proof of delivery is a delivered scan to the checkout address, not a tracking number.

What usually counts

• Carrier page or PDF: tracking number, ship date, delivered date and time, and the full street address.
• Signature or photo-on-delivery when the carrier captured one.
• Locker or pickup record that identifies who collected the parcel.
• For high-value orders, Shopify specifically notes that requiring a signature strengthens a not-received response.

What does not establish delivery

• Label created, in transit, or out for delivery.
• A tracking URL with no screenshot or PDF of the scan.
• Delivery to a different address without explaining a customer-directed change.
• A packing slip that never left your warehouse.

Ship-to name differs from the cardholder

Stripe flags gift shipments as extra dispute risk. If the recipient name differs, include the checkout gift option, the customer's typed ship-to name, or the message that directed the gift. Do not leave the mismatch unexplained.

For a PayPal case, also check the transaction's eligibility status and the evidence request in the Resolution Center. The PayPal dispute guide explains how internal claims and external card chargebacks differ.